Job Title: Paramedic (Basic)
Reports To: Operations Supervisor (Field)
Department: EMS - Field Operations
Employment Status: Full-Time (Non-Exempt)
Location: Knoxville, TN
Essential Duties and Responsibilities:
- Conduct a careful examination of the patient for signs and symptoms of illness/injury, determines best course of action for care/transport within scope of license, assists other medical personnel, as necessary.
- Utilize medical equipment and procedures including defibrillator, EKG monitor, oxygen and suction devices, intravenous fluids, CPR and other procedures and medications as required to provide advanced medical care.
- Develop and utilize triage skills to provide optimal efficiency during calls and within Incident Command System.
- Provide patient care according to clinical protocols and safety requirements.
- Provides careful handling, lifting, moving of the patient in moving them to the stretcher, ambulance, bed, etc.
- Communicate with receiving facility to receive medical direction and to provide critical information.
- Communicate with patient and loved ones to provide information and assurance that care is being given, and to show compassion.
- Act as team leader and take responsibility for scene and unit management as needed.
- Safely drive the ambulance and/or transport patient(s) (per DOT/State/Company Rules) and provide map reading and/or navigation support to minimize call response time.
- Continuously maintain all required certifications (Company & State Requirements)
- Communicate with dispatcher(s) to receive and understand call data and customer/patient feedback.
- Monitor and maintain the general condition of the unit, keep it clean and stocked as required by Company/State Rules and for optimal call response to maintain the image of AMR.
- Document activities with regard to patient care and billing completely to ensure appropriate information is available/provided regarding each call.
- Follow policies and procedures regarding “out-of-chute” times and turnaround times.
- Consider patient status and insurance preferred facilities when determining transportation destinations.
- Ability to work past scheduled shift (Hold Over) with little or no notice.
- Work collaboratively and in a professional manner with all allied health and public safety personnel.
- Reports immediately to the on-duty supervisor and/or account manager any incident involving a negative customer and/or patient interaction.
- Read road maps, drive vehicles, and accurately discern street signs and address numbers.
- Read medication/prescription labels and directions for usage in quick, accurate, and expedient manner.
- Communicate verbally with patients and significant others in various environments to interview patient, family members, and bystanders.
- Ability to discern deviations/changes in eye/skin coloration due to patient's condition and to the treatment given.
- Converse with dispatcher and EMS providers via phone or radio as to status of patient.
- Adhere to all Company (including Federal, State, County, City) policies, procedures and rules.
- Adherence to and compliance with information systems security policies and procedures.
- Respects and holds in confidence all information of a confidential nature obtained in the course of professional work unless required by law to divulge such information.
- Refuses to participate in unethical procedures and assumes the responsibility to expose incompetence or unethical conduct of others to the appropriate authority in a proper and professional manner.
Non-Essential Duties and Responsibilities:
- Meets and communicates with existing customers/staff members (including skilled nursing, assisted living, and hospital facilities) on a regular basis to ensure that AMR is meeting their needs. Reports these interactions to the operations and/or account manager on a regular basis.
- Participate in community programs to maintain AMR image and establish strong community relations.
- Perform other duties as assigned.
- Must be able to successfully pass Physical Agility Test.
- Aptitudes required for work of this nature are good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times.
- Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
- High school diploma or equivalent (GED). Some advanced education preferred.
- Current State Paramedic License.
- Current and valid State driver’s license (where required, at least Class D w/ “F” endorsement).
- Current child & adult CPR, BCLS, ACLS, PALS or PEPP, BTLS or PHTLS Provider Certification (where applicable or required by contract).
- Driving record and background in compliance with AMR Safety and Driving policy.
- Some past work experience, preferably in healthcare desired.