Global Medical Response, Inc.

Administrative Support Supervisor in Redding, CA
Requisition ID
Employment Type
Regular Full-Time

More Information about this Job


A Global Medical Response Solution


POSITION: Administrative Support Supervisor, Full-Time (Exempt)

LOCATION: Redding, CA (Shasta County)




AMR is looking for a driven and compassionate Administrative Support Supervisor to join our team in Redding, CA! The incumbent will be responsible for assuring full and appropriate staffing of units for all ground and air resources as well as accurately processing payroll.


Redding Ambulance 2



With its breathtaking natural scenery and picturesque river flowing through the city, Redding is known as one of the top locations for recreational activity in Northern California. It has been called the “Unofficial Capital of Kayaking,” a “Gem of the U.S. Trails System,” and one of the “Top 10 Fishing Towns in North America.” The sun shines over 300 days a year here, making it the 2nd sunniest city in the United States. And with hundreds of miles of trails, national parks, and forests nearby, there are boundless opportunities for sightseeing and exploration!




American Medical Response is part of the Global Medical Response family. With more than 38,000 employees nationwide, we deliver compassionate, quality medical care primarily in the areas of emergency and patient relocation services. We provide full benefits packages, advancement opportunities, and more!




  • Coordinate and direct the scheduling activities for air and ground personnel, applying fundamentals of leadership and supervision while promoting teamwork.
  • Maintain master schedule for ground, air and supervisory personnel.
  • Coordinate daily work schedule for ground and air employees.
  • Coordinate floater/relief utilization and activation.
  • Coordinate staffing for special events, ride-along’ s and stand-by’s.
  • Record sick calls and assure staffing of all ground and air shift openings.
  • Distribution of ground and air overtime.
  • Code and enter attendance information and lost unit hours.
  • Process time off requests and record on schedule.
  • Initiate process requests for leave of absence.
  • Coordinate shift bids as necessary.
  • Prepare transitional/special schedules for shift transfers.
  • Assure full and appropriate staffing of ground and air resources to minimize lost unit hours and down time.


  • Assist ground and air personnel with scheduling and payroll issues.
  • Daily payroll verification and accurate processing of payroll and PTO data.
  • Initiate Personnel Action Notice for all employee status changes.


  • Coordinate medical and facility supply item ordering with ground\air designated supply officers.
  • Assist with ordering utilizing company, local and other web-based ordering platforms.
  • Coordinate yearly inventory count with ground and air locations


  • Promote a safety culture among ground and air bases.
  • Perform required facility and vehicle inspections to ensure regulatory compliance
  • Assist with accident and injury notifications and documentation.
  • Inform staff of safety related updates via all available communication platforms. 


  • Maintain certification and qualification records.
  • Provide customer service to ground and air employees.
  • Initiate and receive telephone calls.
  • Perform or coordinate fair and impartial investigation of incidents, personnel matters, complaints, and ensure their timely resolution.
  • Assist in the hiring, promotion, evaluation, issuing of corrective action, and termination employees as per GMR policy.  This includes administering the Physical Ability Testing for new hires.
  • Evaluate personnel in the performance of their duties. Provide counseling, remedial training or corrective action measures as necessary.
  • Address complaints and resolve problems.
  • Mentor employee’s conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results.
  • Assist in driving performance management.
  • Adhere to all company policies and procedures.
  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to:
    • Know and follow Information Systems security policies and procedures.
    • Attend Information Systems security training, when offered.
    • Report information systems security problems.
  • Mentor employees, counsel and provide corrective action to assigned personnel, and works to facilitate individual and team development that drives positive results.
  • Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.
  • Perform other duties as required.



Physical Requirements

  • Must be able to successfully pass Physical Agility Test. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects/tools/controls, reach/pull with hands and arms, and drive an ambulance or other company vehicle.
  • The employee is occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
  • The employee must be able to lift and/or move up to 200 pounds with the assistance of a partner.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Education & Certifications

  • High School Diploma or GED.
  • Current CPR, PALS, PHTLS, ACLS, ICS 100\200\300 certification and LEMSA accreditation.
  • Ambulance Strike Team Leader training preferred.
  • Some advanced education preferred.


  • 3 years of EMS experience required.
  • 2 years of continuous Paramedic field experience preferred.

Knowledge & Skills

  • At least 2 years administrative experience, which includes previous experience working independently, prioritizing, managing multiple tasks and meeting deadlines.
  • Previous supervisory experience preferred.
  • Good working knowledge of Microsoft Office (including but not limited to: Word, Excel, Outlook, Power Point, TEAMS).
  • Must have strong organizational skills. Effective oral, written, and interpersonal communication skills, including telephone call processing
  • Must be able to function as a Field Paramedic and perform direct ALS patient-care activities.
  • Must be able to drive an ambulance or company vehicle with a driving record in compliance with AMR policy regarding insurability.
  • Thorough knowledge of System Status management.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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