AMERICAN MEDICAL RESPONSE
A Global Medical Response Solution
POSITION: CES Supervisor, Full-Time (Exempt)
LOCATION: Stockton, CA (San Joaquin County)
Reporting to the CES Manager, the Clinical Education Services (CES) Supervisor will plan, coordinate, and direct Clinical Quality Improvement activities designed to ensure continuous delivery of clinical services consistent with established standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Review clinical data each morning to identify clinical issues and plan appropriate intervention.
- Conducts and Coordinates employee recruitment and hiring.
- Review patient care reports as directed by established guidelines.
- Analyze statistical data and clinical and procedural specifications to determine present standards and establish proposed quality and reliability expectancy of services rendered.
- Direct and conduct special studies for the purpose of analyzing available data to identify clinical performance above or below the expected standards of care. Identifies trends and determines the nature or origin to be either a system or individual issue, or a combination of the two.
- Formulate and maintain quality improvement objectives and coordinates objectives with patient care procedures in cooperation with other managers to maximize clinical and procedural reliability and minimize costs associated with excessive risk or liability.
- Coach personnel to engage and participate in inspection and monitoring activities to ensure continuous adherence to clinical standards of quality patient care.
- Plan, promote, and organize training activities related to intervention, remediation and employee self-improvement to promote improved service quality and reliability.
- Maintain frequent communication, both written and verbal, with field personnel about issues of patient care. Personal interaction with field employees, to highlight positive issues as well as areas of concern accomplished via unit ride-alongs with direct observation and evaluation of patient care services.
- Investigate and respond to complaints regarding the quality of patient care or clinical services rendered.
- Establish and maintain clinical files on clinical personnel. Create and catalog clinical information about the clinical performance of personnel.
- Remain accessible by pager or phone during off duty time.
- Liaison with contractors, regulatory agencies, and healthcare facilities in matters of quality assurance and quality improvement, maintains frequent written and verbal communication.
- Facilitate with Clinical Manager the local controlled substance program
- Attend and participate in structured patient care audits and organized external quality assurance or quality improvement activities.
- Must provide mandatory coverage Monday thru Friday, 8am to 5pm.
- Effective information systems security is a team effort involving the participation and support of every AMR employee who deals with information and/or information systems. It is the responsibility of every computer user to:
- Know and follow Information Systems security policies and procedures
- Attend Information Systems security training, when offered
- Report information systems security problems
- Other duties as assigned.
- Current CA State Paramedic license required.
- Current provider-level recognition in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) and Basic Trauma Life Support (BTLS) or Pre-Hospital Trauma Life Support (PHTLS) required. Instructor and/or Affiliate Faculty appointments in those specialties preferred.
- Bachelor's degree in health-related or education field preferred.
- 2+ years of experience in out-of-hospital care preferred.
- Effective oral, written and interpersonal communication skills.
- Functional competency with personal computers and ability to type at 40 words per minute.
- Proficiency with software programs such as Microsoft Office (Access, Word, Excel, PowerPoint, etc.) and Windows preferred.
- High school diploma or GED required.