Global Medical Response, Inc.

Title
Dispatcher I in Tucson, AZ
Requisition ID
2021-15875
Location
US-AZ-Tucson
Employment Type
Regular Full-Time

More Information about this Job

Job Description Summary : DESCRIPTION OF DUTIES:
• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locater aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.
• Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Other duties as assigned.

MINIMUM RESPONSIBILITIES:
• Must successfully complete an AMR-approved Emergency Medical Dispatch training program within 12 months of assuming position.

KNOWLEDGE, SKILLS AND ABILITIES:
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to function effectively in stressful situations.
• Working knowledge of Operations and Communications policies and procedures.
• Thorough knowledge of EMS and other public safety resources available in the area.
• General knowledge of Federal Communications Commission rules and regulations that apply to EMS and Public Safety/Special Emergency Services.
• Ability to plan and organize the activities of a unit.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Ability to establish priorities.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.
• Following training, ability to adequately implement concepts of Emergency Medical Dispatcher.
• Must meet minimal competency scores on exams designed to measure proficiency in spelling, grammar, clerical skills, EMS knowledge, computer skills, typing, recall and other telecommunicator skills.
• Knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility. Specifically, knowledge pertaining to first responder and other public safety response and inter-facility patient transports.

PHYSICAL REQUIREMENTS:
• Must be able to perform job duties in a fast-paced environment
• Frequently required to sit for long periods of time
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand.
MENTAL REQUIREMENTS:
• Attention divided between issues requiring multi-tasking
• Able to supervise, train and lead other employees
• Deal with emergency and time sensitive situation on an ongoing basis
• Able to perform under circumstances of emotional stress
• Ability to make quick and accurate critical decisions
• Copying: transcribing, entering, or posting data.
• Comparing: judging the readily observable functional, structural, or compositional characteristics of Compiling: gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.
• Analyzing: examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.
• Coordinating: determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.

WORK ENVIRONMENT:
• Although the noise level in the work area is not at a high level, there are often multiple radio and traffic noises going on at the same time along with regular high-pitched beeping sounds and voices of co-workers handling calls.

UNUSUAL DEMANDS:
• Employees are required to handle multiple tasks concerning emergency medical calls that are frequently life threatening or major health threatening to other individuals.
• Required tasks arise from spontaneous situations occurring most often without warning.
• Employees must interact with hostile and/or uncooperative individuals via telephone contact. They must interact with individuals who are confused and unclear.
• They must utilize the information they gather to make quick and accurate decisions regarding action needed.
• They must be able to take down information correctly under all types of adverse communications situations.
• Due to the unpredictability of this type of position, it is not always possible to guarantee meal and/or break periods.
• Due to the unpredictability of this type of position, the employee must be available for immediate recall in emergency or unusual situations and must be able to work extraordinary hours during times of disaster or threat of disaster.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• The Emergency Medical Dispatcher listens to customers and records accurate information. The EMD also deals with the various employees with different emotions including but not limited to dealing with customers who have billing issues

Employee Performance
• Accurate documentation
• Good attitude
• Constant learning
• Problem solving ability
• Communications skills
• Good spelling ability

Operational
• Respect for customers
• Customer service
• Accurate in the information taken

NONESSENTIAL JOB DUTIES:
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:
• High School Diploma or General Education Diploma

PREFERRED QUALIFICATIONS:
• Experience with dispatching
• Experience with customer service
• Emergency Medical Technician Certification
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher
• Emergency Medical Dispatch Certificate
• Knowledge of medical terminology

PHYSICAL REQUIREMENTS:
Occasionally: Walking-inside, reaching/handling, carrying less-than 25lbs., stooping
Constantly: Hearing/listening, talking, clear speech, simple touching/dexterity, typing, sitting, flexibility-upper body, seeing | Job Description :

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:
• Must be able to perform job duties in a fast paced environment
• Frequently required to sit for long periods of time
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand.

Physical Demands:
• N/A
Mental Requirements:
• Attention divided between issues requiring multi-tasking
• Able to supervise, train and lead other employees
• Deal with emergency and time sensitive situation on an ongoing basis
• Able to perform under circumstances of emotional stress
• Ability to make quick and accurate critical decisions
• Copying: transcribing, entering, or posting data.
• Comparing: judging the readily observable functional, structural, or compositional characteristics of Compiling: gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.
• Analyzing: examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.
• Coordinating: determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS
Reports to: Shift Communications Supervisor
Interrelationships:
 

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

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