Global Medical Response, Inc.

Title
Call Taker Associate in Las Vegas, NV
Requisition ID
2021-16607
Location
US-NV-Las Vegas

More Information about this Job

Job Description Summary : Title: Call Taker (I or Associate)
FLSA Status: Non-Exempt


POSITION SUMMARY:
The Dispatcher I or Associate functions primarily as a call-taker telecommunicator and is responsible for receiving, recording, and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher I will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities:
• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Non-Essential Duties and Responsibilities:
• Perform other duties as assigned.
Minimum Qualifications:

Education/Licensing/Certification:
• High school diploma or equivalent.
• Current CPR Certification OR obtain within 6 months.

Experience:
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher,


Knowledge and Skills:
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.
Mental Requirements:
• Occasionally: Complex reading and writing, memorization, high math skills.
• Frequently: Simple reading and writing, problem solving, judgment, reasoning, decision making.
• Constantly: Analyzing, perception/computation, complex math skills.
Working Conditions:
• Constantly: Verbal contact with others.
• Frequently: Works with and around others, face to face contact with others.
Guiding Values and Principals:
Employee must consistently exhibit our guiding principles:
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve. | Job Description :

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
Physical Demands:
Mental Requirements:

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS
Reports to: Communications Manager/Supervisor
Interrelationships: Dispatch
If your passion assisting with helping the community in their time of need where every second counts, apply today!

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

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