Global Medical Response, Inc.

Title
Dispatch Associate in Sacramento, CA
Requisition ID
2021-16868
Location
US-CA-Sacramento
Employment Type
Regular Part-Time

More Information about this Job

AMERICAN MEDICAL RESPONSE

A Global Medical Response Solution

 

POSITION: Dispatch Associate, Part-Time

LOCATION: Sacramento, CA 

 

POSITION SUMMARY:

Under the supervision of the Communications Supervisor, the Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians, Paramedics, Critical Care Transport RN, Wheelchair Technicians, and Fire Department resources utilizing a Computer Aided Dispatch (CAD) system.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
  • Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
  • Dispatches and maintains radio communications with wheelchair, BLS, CCT, ALS units, and Fire Department resources.
  • Monitors and documents response times of units.
  • Fulfill OES, CDF, and USFS work orders for out of county Strike Teams and Task Forces.
  • Update National Fire Resource Center / FEMA Form 209’s online and manually.
  • Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies.
  • Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
  • Monitors system performance and communicates system demands to field employees.
  • Assists in the collection of data for patient billing purposes.
  • Responsible for Adhering to all company policies and procedures.
  • Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.
  • Perform other duties as assigned. 

 

MINIMUM QUALIFICATIONS:

  • Must be able to provide an online Typing Certificate of 35+ WPM 
  • High School diploma or equivalent
  • Minimum 18 years of age
  • At least 6 months of prior work experience with phone and customer service duties
  • CAD and data entry experience 
  • Knowledge of the county’s geography
  • Effective oral/written communication skills and effective interpersonal skills

 

PREFERRED QUALIFICATIONS:

  • At least two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred. 
  • Current certificate holder of CPR for Healthcare Provider, ICS 100, ICS 200, ICS-300, NA/EMD, and NA/EFD preferred.
  • Experience as an EMT, Paramedic, or Firefighter preferred.  Experience with Intergraph Public Safety CAD system or ModuCom Radio consoles preferred. 

 

NECCESSARY KNOWLEDGE & SKILLS:

  • Skilled in reading and writing English.
  • Ability to communicate clearly on the radio and telephone.
  • Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to him/her.
  • Ability to manage multiple tasks simultaneously.
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
  • Ability to understand basic computer applications.
  • Color Vision: must have the ability to distinguish and identify different colors. 

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

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