Global Medical Response, Inc.

Transport Cordinator/Dispatcher in Santa Ana, CA
Requisition ID
US-CA-Santa Ana

More Information about this Job

Job Title:                Coordinator Transport                  

FLSA Status:          Non- Exempt

Job Status:            Full-Time/Part-Time

Location:               Santa Ana, CA 



Position Summary:

Under the direction of the Operations Manager, the Transportation Coordinator (TC) will receive process and coordinate medical and non-medical transports as required for local healthcare systems and skilled nursing facilities. The TC will work closely with non-AMR personnel and interact directly with clinical and social work staff at various facilities.



Essential Job Functions

  • Utilizes information received from healthcare provider, patient, or family to coordinate medical and non-medical transportation.
  • Recommends the appropriate unit(s) to respond, based upon the type of call, priority, and availability of unit(s).
  • Asks pertinent questions to determine type of transport needed, billing information, and destination of transport.
  • Communicates in writing and verbally with AMR Dispatch centers and Customer communications centers to ensure on time performance and quality customer service.
  • Suggests routes for medical and non-medical units to follow.
  • Interacts with AMR dispatch centers to ensure proper unit utilization.
  • Reports unusual incidents to duty supervisors as appropriate.
  • Prepares timely and accurate paperwork as required.
  • Serves as Liaison between facility and AMR
  • Assist PBS with any billing questions for facility
  • Other duties as assigned.  

Qualifications Required to Perform Essential Job Functions



  • Emergency clinical practices, procedures and protocols
  • Familiarized with medical and other related emergency equipment
  • Familiar with basic insurance requirements for ambulance transportation authorization
  • Local geography
  • General knowledge of computer.


Certification(s) and/or Licenses(s)

  • City license where required
  • State EMT/EMD Certification

Education and/or Experience:

  • High school diploma or equivalent
  • A minimum of one year of EMS experience



EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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