Global Medical Response, Inc.

Title
Dispatch Associate in Ventura, CA
Requisition ID
2021-18918
Location
US-CA-Ventura
Employment Type
Regular Full-Time

More Information about this Job

AMERICAN MEDICAL RESPONSE

A Global Medical Response Solution

 

POSITION: Dispatch Associate, Full-Time

LOCATION: Ventura, CA

 

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

 

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

 

POSITION SUMMARY:

The Dispatch Associate functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatch Associate will also offer pre-arrival instructions as indicated.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
  • Relays instructions from supervisors, messages and emergency information.
  • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
  • Follows established parameters/formats in receiving requests for service.
  • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

 

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent.
  • Minimum 18 years of age.
  • Ability to type at least 35 words per minute (WPM) required.
  • At least 6 months of prior work experience with data entry, phone, and/or customer service duties required.
  • At least 2 years of progressive experience within a high-profile EMS or Fire Dispatch system preferred. 
  • At least 1 year of experience as an EMS or public safety dispatcher preferred.
  • Experience as an EMT, Paramedic, or Firefighter preferred. 
  • Experience with Intergraph Public Safety CAD system or ModuCom Radio consoles preferred. 
  • Current certificate holder of CPR for Healthcare Provider, ICS 100, ICS 200, ICS-300, NA/EMD, and NA/EFD preferred.
  • Skilled in reading and writing English.
  • Knowledge of this County’s geography.
  • Ability to communicate clearly on the radio and telephone.
  • Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to him/her.
  • Ability to manage multiple tasks simultaneously.
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
  • Ability to understand basic computer applications.

 

GUIDING VALUES & BEHAVIORS:

Employees must consistently exhibit our guiding principles:

  • Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
  • One Team - We respect each other and achieve together what no individual can alone.
  • Innovation - We are driven to develop solutions that inspire progress.
  • Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
  • Ownership - We are accountable for what we do and take pride in how we do it.
  • Citizenship - We are dedicated to being good stewards in the communities we serve.

 

REPORTING STRUCTURE:

This position reports to the Communications Center Supervisor and/or Manager.

 

NOTE REGARDING COVID-19: Upon accepting an offer and joining the GMR family, new hires will be required to submit a COVID-19 vaccination status of either vaccinated or not vaccinated.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

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