Global Medical Response, Inc.

Title
Operations Supervisor in Santa Clarita, CA
Requisition ID
2021-20470
Location
US-CA-Santa Clarita
Employment Type
Regular Full-Time

More Information about this Job

Job Title:                     Operations Supervisor

Location:                     Santa Clarita, California

Reports to:                  Operations Manager

Status:                         Exempt

 

POSITION SUMMARY

The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. The Field Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as

well as other operational support functions as assigned by the Manager of Operations.

 

 

KEY RESPONSIBILITIES

 

  • Ensure continuous quality improvement through clinical management and protocol compliance
  • Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
  • Coordinate operations during times of disaster
  • Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
  • Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)
  • Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
  • Function as a crew Paramedic or EMT as required
  • Manage the storage, distribution and collection of narcotics
  • Provide support and assistance to the field personnel to help them achieve maximum performance
  • Provide daily direction and clarity of expectations to field personnel
  • Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns
  • Coach employees to perform at their highest levels and provide performance feedback
  • Assist employees in career planning
  • Provide support to crews by acquiring needed resources
  • Participate in the resolution of union or non-union grievances and administer the disciplinary process
  • Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
  • Partner with human resources to ensure the availability of employee counseling as necessary
  • Identify needs and support continuous improvement in employee development through training.
  • Participate in orientation of new employees
  • Administer company policies and procedures, as well as employment law in a consistent manner
  • Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
  • Participate in community service to enhance the image of the company
  • Identify customer processes that lead to enhancements of service
  • Supervise the daily operations of the field
  • Collect paperwork and generate reports for management
  • Assist crews in stocking trucks/units
  • Ensure unit readiness by managing the fleet and materials
  • Screen trip tickets
  • Reinforce importance of complete, accurate, and timely completion of run reports

 

SUCCESS MEASURES:

Employee Performance

    • Employee Satisfaction (survey results) and Morale
    • Employee Performance and Productivity
    • Employee Development (bench strength)
    • Teamwork (smooth operation flow)
    • Employee Empowerment
    • Retention Rate/Turnover

Operational

 

  • Investigation Results (resolution)
  • Incident Resolution
  • Safety Compliance
  • Quality of Clinical Care
  • Regulatory Compliance
  • Chute Time, Turnaround Time
  • Chart Audits
  • Customer Complaints
  • Response Time Performance and Compliance
  • Ethical Behavior

 

MINIMUM QUALIFICATIONS:

 

  • High School Diploma or equivalent (GED)
  • EMS Field Experience
  • Current EMT certification/all other required certifications
  • Driving policy in compliance with AMR policy regarding insurability

PREFERRED QUALIFICATIONS:

 

  • Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study 
  • Past supervisory experience
  • Field Training officer experience or Instructor experience
  • Experience as an SSC or EMD
  • Ability to employ discretion and confidentiality

 

Covid Note:  Upon acceptance of offer and joining the GMR family, you will be required to submit your Covid-19 vaccination status of either vaccinated or not vaccinated.

 

#EMSJOBS_PA

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed