Global Medical Response, Inc.

Operations Supervisor in Santa Clarita, CA
Requisition ID
US-CA-Santa Clarita
Employment Type
Regular Full-Time

More Information about this Job

Job Title:                     Operations Supervisor

Location:                     Santa Clarita, California

Reports to:                  Operations Manager

Status:                         Exempt



The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. The Field Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as

well as other operational support functions as assigned by the Manager of Operations.





  • Ensure continuous quality improvement through clinical management and protocol compliance
  • Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
  • Coordinate operations during times of disaster
  • Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
  • Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)
  • Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
  • Function as a crew Paramedic or EMT as required
  • Manage the storage, distribution and collection of narcotics
  • Provide support and assistance to the field personnel to help them achieve maximum performance
  • Provide daily direction and clarity of expectations to field personnel
  • Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns
  • Coach employees to perform at their highest levels and provide performance feedback
  • Assist employees in career planning
  • Provide support to crews by acquiring needed resources
  • Participate in the resolution of union or non-union grievances and administer the disciplinary process
  • Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
  • Partner with human resources to ensure the availability of employee counseling as necessary
  • Identify needs and support continuous improvement in employee development through training.
  • Participate in orientation of new employees
  • Administer company policies and procedures, as well as employment law in a consistent manner
  • Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
  • Participate in community service to enhance the image of the company
  • Identify customer processes that lead to enhancements of service
  • Supervise the daily operations of the field
  • Collect paperwork and generate reports for management
  • Assist crews in stocking trucks/units
  • Ensure unit readiness by managing the fleet and materials
  • Screen trip tickets
  • Reinforce importance of complete, accurate, and timely completion of run reports



Employee Performance

    • Employee Satisfaction (survey results) and Morale
    • Employee Performance and Productivity
    • Employee Development (bench strength)
    • Teamwork (smooth operation flow)
    • Employee Empowerment
    • Retention Rate/Turnover



  • Investigation Results (resolution)
  • Incident Resolution
  • Safety Compliance
  • Quality of Clinical Care
  • Regulatory Compliance
  • Chute Time, Turnaround Time
  • Chart Audits
  • Customer Complaints
  • Response Time Performance and Compliance
  • Ethical Behavior




  • High School Diploma or equivalent (GED)
  • EMS Field Experience
  • Current EMT certification/all other required certifications
  • Driving policy in compliance with AMR policy regarding insurability



  • Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study 
  • Past supervisory experience
  • Field Training officer experience or Instructor experience
  • Experience as an SSC or EMD
  • Ability to employ discretion and confidentiality


Covid Note:  Upon acceptance of offer and joining the GMR family, you will be required to submit your Covid-19 vaccination status of either vaccinated or not vaccinated.



EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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